Free shipping
in the contiguous U.S.

How to contact us

Whether you're contacting us with great news ("It's changed my life!"), a problem, question, or comment, we genuinely want to hear from you and help if needed. Our friendly and knowledgeable Service Team knows our products and that our number-one goal is satisfied, appreciative customers.

While we prefer you contact us via email, we are more than happy to talk to you personally, as well. Just please know that during heavy call volumes, or after hours, we may not be able to immediately take your call, in which case you will have the opportunity to leave a message and we will get back to you, often within the hour.

For Returns or Warranty Service please click here.

Email addresses

For:

Customer Service,
Pre-sale questions,
General Inquiries, or
Technical Support

email our Service Team at: svcteam@pillarpet.com

To provide us with a testimonial
of your experience with our products,
or with comments and suggestions,
please email: feedback@pillarpet.com

To contact Scott Mcllarky,

Pillar Pet Products

President and CEO scottm@pillarpet.com

Phone

1-800-488-9192

Office hours are 8 AM to 5 PM, Monday through Friday, Pacific time.

Fax

1-425-642-8106

Mailing address

Pillar Pet Products

PO Box 246

Fall City, WA 98024

Home About us Ordering Feeding your pet well FAQs Accessories Service Center News & Press